At Homitt, we want you to be fully satisfied with your purchase. If for any reason you're not, we’ve created a simple and straightforward return and refund process. Please review our guidelines below.

1. Eligibility for Returns and Refunds

You may request a return or refund within 30 days of receiving your order if:

• The item is defective or damaged upon arrival.

• You received the wrong item.

• The item is different from the description on our website.

• Your order has not arrived within the expected delivery window.

• You decide to cancel your order after placing it (subject to certain conditions).

2. General Return Requirements

For all returns:

• The item must be unused, in its original packaging, and in the same condition as received.

• Proof of purchase (receipt or order confirmation) must be provided.

• You must initiate the return within 30 days of the delivery date.

3. How to Request a Return or Refund

To initiate a return or refund, follow these steps:

• Contact Our Support Team: Email us at support@homitt.shop with your order number, reason for return, and any relevant photos (if the item is damaged or incorrect).

• Wait for Approval: Our team will review your request within 1-2 business days. Once approved, we will provide instructions on how to return the item.

• Return the Item: Ship the item back to the address provided in our approval email. Note that return shipping costs are generally the customer’s responsibility unless the item was defective, damaged, or incorrect.

4. Specific Return and Refund Cases

a. Defective or Damaged Items

• Request a Return: If you receive an item that is damaged or defective, please email us at support@homitt.shop within 7 days of receiving it. Provide photos and a description of the issue.

• Refund or Replacement: Once we verify the damage or defect, you can choose to receive a replacement at no additional cost, or a full refund, including any shipping fees.

b. Incorrect Item

• Request a Return: If you receive an item that is different from what you ordered, contact us immediately with a photo of the incorrect item.

• Refund or Replacement: We will arrange for a replacement or issue a full refund once we confirm the issue.

c. Undelivered Orders

• Contact Us: If your order has not arrived within the expected delivery timeframe, please contact us with your order number. We’ll investigate with the shipping carrier.

• Resolution Options: After confirming non-delivery, we will either issue a full refund or arrange for a replacement shipment.

d. Order Cancellation

• Cancellation Timing: If you wish to cancel an order, contact us at support@homitt.shop as soon as possible. We can only cancel orders that have not yet been processed for shipping.

• Refund: For eligible cancellations, we will issue a full refund within 1-2 business days.

5. Refund Process

• Processing Time: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved Refunds: Refunds are processed to your original payment method within 7 business days after approval.

• Return shipping costs: return shipping costs are the responsibility of the customer unless the item was defective, damaged, or incorrect.

6. Exchanges

At this time, we do not offer direct exchanges. If you would like a different product, please return your original item for a refund and place a new order.

7. Contact Us

For any questions about returns or refunds, feel free to reach out to our support team:

• Email: support@homitt.shop

Thank you for shopping with Homitt! We’re here to make sure your experience is smooth and satisfying.